Retirement Living Frequently Asked Questions
We’ve gathered together a list of Frequently Asked Questions to help you better understand all things retirement living. If you can’t find what you’re looking for here, contact one of our friendly team members on 1300 313 000.
What happens when I need residential aged care?
If a resident is independently assessed as needing alternative accommodation (due to ill health or for any other reason), Juniper will make reasonable efforts to assist the resident locate and apply for suitable accommodation of the resident within a village, residential care facility, hostel, nursing home, hospital or other appropriate accommodation. However, Juniper is under no obligation to provide such alternative accommodation.
Your entry to residential aged care facilities and your eligibility to receive aged care support services are subject to availability, and to your ability to meet the eligibility and assessment requirements administered by the Commonwealth and/or State Government.
The resident must pay all fees and charges applicable to the alternative accommodation.
What is the cost of joining a Juniper Retirement Living Community?
If you are willing and able to pay the standard charges for the unit offered to you, we do not require any information about your pension status, or other assets and income.
However, Juniper also strives to offer retirement living for our residents with limited means. So we provide some accommodation on a rental, or reduced fee basis for those meeting the criteria. Applicants must provide a Declaration of Income and Assets from Centrelink (contactable on 132 300) or DVA (contactable on 133 254).
If you have any questions, feel free to contact a Juniper Retirement Living Coordinator on site to discuss options and pricing.
What rebates can I receive from government departments?
Feel free to contact Centrelink on 132 300 to discuss this question.
Can I have friends stay over?
Of course! We understand that friends are a vital part of our residents’ life. However, there are a few rules to respect, in order to make sure everyone enjoys their stay whilst being safe. Residents are required to inform the manager of any short stay guests for fire and safety reasons. Prior approval must be obtained for longer stays (ie: more than 14 days in aggregate, for any 12 month period). Approval will not be unreasonably withheld, but may include conditions to preserve the amenity of other residents and an additional Service Fee to cover any increase in operating costs.
We’ve even gone the extra step to make your family and friends feel more welcome! Juniper Rowethorpe in Bentley has a one bedroom, self-contained Holiday Apartment available to visiting friends and family. Accommodating up to two persons, the apartment comes fully furnished with all kitchen equipment and linen at a very reasonable cost. Our Juniper Rowethorpe administration staff can provide more information about this Holiday Apartment option.
Can I get meals (if I am located next to a nursing home)?
Some Juniper retirement villages, which are co-located with Residential Aged Care Facilities, may offer optional services such as meals, cleaning and personal laundry on a fee-for-service basis.
From time to time, other service providers may be given access to the Juniper Village and residents may elect to use, or not use, their services.
Are there activities?
Living at Juniper enables you to be involved in as many communal and social activities as you wish. The majority of organised activities are arranged by the residents themselves and many sites have social committees welcoming new members at any time and providing social support for everyone. From special interest groups and coffee clubs to dinner dances and movie nights – there is something for everyone!
Is there a Doctor/Podiatrist close by?
Many Juniper communities are conveniently located close to local shopping centres and medical practices can be a short drive away.
We have the Juniper Medical Centre at the Juniper Rowethorpe campus in Bentley. The Centre is open for patient consultations five days a week and is staffed by a part-time Practice Nurse and three attending GPs, who also make home visits to our onsite residential aged care facilities.
Juniper Day Therapy services are available from two metropolitan locations and include services such as Community Nursing, Podiatry, Physiotherapy, and Occupational Therapy.
Can I access transport?
Many Juniper retirement communities are located close to public transport routes for your your convenience so you can continue to enjoy getting out and about! Certain Juniper communities, like Juniper Rowethorpe in Bentley have dedicated Taxi pick up and drop off points within the village.
Can I bring pets?
We understand that your pet is an important part of your life. You will need to discuss your requirements with us before an agreement can be reached. Any such agreement will specify conditions with respect to cleanliness and hygiene, and will require that there is no interference with the rights and privacy of other residents.
How long can I stay in a Juniper retirement community?
Under Juniper’s lease for life arrangements there are no practical impediments to staying in independent living communities with us for as long as you like.
We recommend all residents read their Agreement and Disclosure Documents and seek legal and financial advice before making any commitments.