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How to apply for Juniper Home Care

To receive Juniper Home Care services you simply need to get in touch with us. 

What you’ll need to have handy 

  • Identification (Any three of the following: pensioner concession card, driver’s licence, Medicare card, passport, rates or utility bill)  
  • Letter from My Aged Care with Referral code OR 
  • Your Commonwealth Home Support Programme referral code if you have it. If you don’t, we can look you up in the system.  

Haven’t been assessed by the Aged Care Assessment Team (ACAT) or Regional Assessment Services (RAS) team yet? No problem, give us a call anyway on 1300 313 000 and we can support you with a guided referral. 

What to expect next

Home Care Package customers

1 Contact us  

We’ll ask you a few questions on the phone and organise to visit you at home.

2 Home visit

Your Juniper Care Lead visits you to carefully listen to your needs, find out what is meaningful to you and understand what you want to achieve. Together you will develop and discuss your Care Plan. You will be given a Juniper Home Care Agreement to sign and the Juniper team will set up services according to your assessed need.

3 Services start! 

Every month your Care Lead will call you, and every 3 months will visit you at home, or sooner if your needs and circumstances change. Your Care Lead will chat with you to make sure the services you are receiving are meeting your needs, and if not, will update your Care Plan so you can get the best results.

Want to learn more? Download here a handy fact sheet on how to apply for Juniper Home Care Services.

Commonwealth Home Support Programme (CHSP) customers 

1 Contact us 

Call Juniper with your referral number. Otherwise, if we see your referral in the My Aged Care system we will call you. We’ll ask you a few questions on the phone and you accept Juniper as your provider over the phone.

2 Home visit 

Your Juniper Care Lead visits you to carefully listen to your needs, find out what is meaningful to you and understand what you want to achieve. Together you will develop and discuss your Care Plan and you will be given a Juniper Home Care Agreement to sign. The Juniper team will set up services according to your assessed need.

3 Services start!

Your Juniper services start! We annually review your services, or when you request, or when your circumstances change.