Support at Home Costs and Fees

Juniper Home and Community Care services are offered at competitive prices so you can get the most from your Support at Home funding.

Perth Metro and Peel Support at Home fees and costs

For our regional customers, please scroll down and choose your region.

Service duration

Services are charged with a minimum of 30 minutes, then in 15-minute increments after that.

Administration

A 25% administration fee will be applicable to all consumable items and associated providers under Support at Home.

Indirect costs

Some Allied Health and Nursing services may include an indirect cost. Indirect costs relate to important work that supports your care but does not involve face-to-face time. This can include care planning and coordination, clinical documentation, communication with your care team or other health professionals, and preparing recommendations or follow-up actions related to your services. Indirect costs are only applied where relevant and agreed as part ofn your care arrangements.

Service cancellations

To cancel a scheduled service, we require at least two full business days’ notice. If you cancel within two business days, or if you aren’t present at the agreed time or place (no-show), Juniper is eligible to be paid in full for a service, and a customer contribution may also be charged. Please refer to your Support at home My Guide for further details.

Reimbursements

Under Support at Home, reimbursement for goods or services may be available where the item or service cannot be provided through an approved Juniper supplier and meets the requirements of your approved Care Plan. Before making any purchase, you must speak with your Care Partner. They will assess your eligibility and ensure the item or service is approved before you buy — reimbursement requests that have not been pre-approved cannot be guaranteed. To be eligible for reimbursement, the item or service must be included on the Australian Government’s approved Support at Home service list; be approved in your Notice of Decision (NOD) and Support Plan; be identified in your Care Plan, with the associated cost included in your individualised budget. Once purchased, you will also need to provide the original receipt or tax invoice as proof of purchase. Please note that a customer contribution may apply. Your Care Partner will manage the required documentation on your behalf and advise how long reimbursement is expected to take.

Care Management 

Our Care Management service takes care of all the complex coordination so you can focus on living well. Care Management is set at 10 per cent which will be deducted from your quarterly budget and held by Services Australia.

Hardship

If you cannot afford your Support at Home contributions, you can apply for hardship assistance from Services Australia.

If you are approved, the government will pay for some or all of your aged care fees.

To apply, you must submit the Aged Care Claim for financial hardship assistance form (SA462) to Services Australia. They will assess if you are eligible, including realisable assets, whether you have had a means assessment for your aged care costs and whether you meet gifting rules. If the eligibility requirements are met, then your income and essential expenses are assessed.

Supplements

If you receive Support at Home, you may be eligible for additional funding through a supplement. These supplements are available if you meet specific special care criteria (such as dementia and cognition support, medical oxygen requirements or people who require feeding through enteral valves) or a veterans’ supplement. Please ask your Care Partner about any supplements you may qualify for.

You can also Download a copy of the Juniper PERTH METRO REGION Support at Home Price List.

Common Price

The Australian Government requires all Support at Home aged care providers to publish the ‘Common Price’ our customers have paid for our aged care services every two months. Listed here are our ‘Common Prices’, as at 1 November 2026 – Download a copy of the Juniper PERTH METRO REGION Support at Home COMMON Price List.

Commonwealth Home Support Programme (CHSP) fees and contributions

When it comes to CHSP fees and scheduling, the Government will fund the cost of your services but it is expected CHSP providers, like Juniper, charge client contributions where clients can afford to do so. CHSP will not affect your pension.

*Travel to hydrotherapy: $4 contribution plus the cost of the service

Service Cancellations
To cancel a scheduled service, we require at least two full business days’ notice. If you cancel within two business days, or if you aren’t present at the agreed time or place (no-show), Juniper is eligible to be paid in full for a service. If you have any questions please contact your Care Partner.

Get in touch

Have a question about our Support at Home pricing and costs, or want to find out more about how CHSP fees and scheduling works? We’re here to help. Contact us today for more information.