Home Care

You can contact My Aged Care via their website or call directly on 1800 200 422 to start your application. Your application starts with your telephone conversation with My Aged Care, followed by an assessment in your home to help determine the best level of care or assistance for you.

Juniper can also help you get started with My Aged Care with a guided referral. Just give the friendly team a call on 1300 313 000.

Yes. Our friendly team offers guided referrals. To start, just give our friendly team a call on 1300 313 000.

Support at Home (formerly a Home Care Package) is available to Australians aged 65 years and over and is designed to help older people get the support they need to stay in their own homes. The government provides funding to pay for services which are personalised based on what each person needs. The program aims to help seniors live comfortably and independently at home for as long as possible.

To receive Support at Home a person needs to be assessed by My Aged Care. An Assessment is an individual assessment to determine the level of support and services each person may need to remain at home.

Under Support at Home there are eight ongoing funding classifications. The more care you need, the higher your classification will be. This could be as simple as weekly shopping and cleaning services to more complex daily support such as nursing, physiotherapy, and carer support to enable you to remain at home.

Along with the eight ongoing funding classifications, there are three short term classifications including the Restorative Care Pathway; the End-of-Life Pathway; and The Assistive Technology and Home Modifications (AT-HM) scheme.

When you receive a letter from My Aged Care informing you that your funding has been approved, you choose the Home Care provider, like Juniper, that meets your individual needs.

Juniper will partner with you to put together a Care Plan, drawing from your approved home support services that have the flexibility to maintain your independence and wellbeing, as you continue to live your life.

Your Care Plan is unique to you. Your Care Partner will get to know you and your goals and create a Care Plan with the right mix of supports to suit your needs.

Your Care Plan captures the specific approved services and supports that fit your lifestyle; your personal goals and what success looks like to you; when and how often you’d like services delivered; your unique preferences, routines, and special considerations.

Support at Home is government-subsidised, however, you may need to make a co-contribution. How much you will need to pay will depend on your financial situation which the Government will figure out with an assessment of your income and assets (a means test) through Services Australia.

Co-contributions also depend on the types of services you receive. Under Support at Home Clinical care if fully funded, while Independence and Everyday living services can attract co-contributions, depending on your assessment with Services Australia.

CHSP is an entry-level home care program for older people, including short-term or more regular help with tasks such as showering and getting dressed, cleaning and housework, support with social outings and transport.

The program also provides personalised clinical health care services such as nursing, physiotherapy, occupational therapy, and podiatry via one of Juniper’s two metropolitan Day Therapy Centres or if eligible, in the comfort of your own home.

The Commonwealth Home Support Program replaced HACC services, from 1 July 2018.

To be eligible for CHSP you need to be aged 65 or more years old, or 50 years or more for Aboriginal and Torres Strait Islander people and require assistance with daily living.

To receive care in the home you will need to apply to My Aged Care and then be assessed to determine your eligibility and advise the services you can access.

The Government will fund the cost of your services but it is expected CHSP providers, like Juniper, charge client contributions where clients can afford to do so. Juniper has set a competitive co-contribution fee to ensure it covers the cost of delivering services. Click here for fee information.

Yes. You can receive funding through your Support at Home (formerly Home Care Package) or Commonwealth Home Support Programme if you are approved for these services. You can find out more about how to access funding here.

You can call My Aged Care through their Translating and Interpreting Service (TIS National) on 131 450 or access information on the My Aged Care website in 22 languages.

Depending on what services you have been approved for in your My Aged Care assessment, your Juniper Care Partner will work with you to manage your day-to-day with a focus on your independence and safety at home.

You may be recovering from an illness or an operation or simply need some assistance at home for a short or perhaps longer period of time. Juniper can help you achieve your goals in your own home with services such as:

• Personal care like showering and getting dressed
• Help at home, working with you to the cleaning and housework tasks you are finding difficult
• Social activities and transport

The program also has clinical health care services such as nursing, physiotherapy, occupational therapy and podiatry at Juniper’s two metropolitan Day Therapy Centres – or if eligible, in the comfort of your own home.

Home Care can include all sorts of services across clinical, independence, and everyday support, depending on what your needs and goals are and the services you have been approved for in your My Aged Care assessment. When you sign-up with Juniper, your Care Partner will visit you in your home to learn all about you and what you want to achieve. That way, together, we can come up with a customised Care Plan that will pull together your team of Juniper professionals so you can achieve your goals, stay independent and keep living independently at home. Some of the services include (but are definitely not limited to):

• Personal care, like support with showering, dressing, continence, personal hygiene and beauty routines.
• Cleaning and household tasks like support with cleaning, laundry, ironing, changing linen, pet support.
• In-home respite to provide support to customers so carers can take time for themselves.
• Nursing, with medication management, continence support, wound care, catheter care, comprehensive health assessments and much more.
• Allied health with Physiotherapy, Occupational Therapy, Podiatry and Group classes.
• Dementia Care, with specialised services dedicated entirely to the specific needs of dementia care, provided by experienced at home care staff.
• Social Support, like companionship, transport and shopping

Yes. Your main point of contact is your Juniper Care Partner. You will have Juniper staff, for example a support worker, nurse, physiotherapist or occupational therapist, under your Care Plan to meet your goals. Your Juniper team can also refer questions to our Juniper Multidisciplinary Review team of our most senior and experienced Home Care clinical leaders to ensure you are receiving the best and most appropriate support.

Not at all. You can access any of our services from whichever levels package you are, as long as it is an approved service under your My Aged Care assessment. That means if physiotherapy, an occupational therapist or podiatrist can support you to reach your goals under your My Aged Care assessment and Care Plan, then you can access it on whichever level you’re on.

Yes! If you have been issued a referral code from My Aged Care for allied health like physiotherapy, occupational therapy or podiatry, our Juniper in-house team of physiotherapists, occupational therapists or podiatrists can support you at one of our Day Therapy Centres North of the River in Karrinyup or South of the River in Bentley. If you are eligible, our Allied Health team can visit you in your own home.

We have a team of in-house Physiotherapists, Occupational Therapists and Podiatrists.

Juniper Allied Health services can be accessed through a Support at Home (formerly Home Care Package) or Commonwealth Home Support Programme.

To support your health and wellness, Juniper Enrolled and Registered Nurses can support you with a many clinical needs, either in the comfort of your own home or through a Juniper Nursing clinic. We can look after clinical needs such as (but definitely not limited to):

• Wound care and wound reviews
• Blood pressure and blood glucose assistance
• Indwelling catheters
• Stoma care
• Assessments, such as nutrition, mental health, falls risk, skin integrity and general health and wellbeing
• And much more

Absolutely not! We have a Home Care clinical team of physiotherapists, occupational therapists, podiatrists and nurses dedicated solely to looking after the needs of our Home and Community Care customers. Physiotherapists can help with managing your pains and aches to help you continue to enjoy the activities that you do. Occupational Therapists can assist with home modifications to make access and moving around safer and easier, as well as recommend certain equipment to make your life easier and safer. Plus much more.

Yes. If pain management and mobility is something you would like to address we can tailor your personal care plan to encompass this. Physiotherapists can help with managing your pains and aches to help you continue to enjoy the activities that you do.

That’s what our team is here for. Your Juniper Care Partner will work with you to create a Care Plan from your assessed approved services so you receive the right services to achieve your goals. That might mean you want to be able to walk down the street to the park. That means a Physiotherapist might be right for you to work on strength, stamina and balance so you are able and confident to make that park trip. Or maybe you want to be able to catch the bus to get to your favourite activity but the step onto the bus is too daunting? Our Physiotherapist can work on strength and balance, our Occupational Therapist can help find the right aids and our podiatrist can recommend on which footwear would be best to provide you with support and stability whilst you are out.

Our Juniper Physiotherapists can improve or maintain your strength, balance and stamina so that you can carry on with the activities that you enjoy doing.

We can help with manage your pains and aches to help you continue to enjoy the activities that you do.

We also have group-based exercises that are highly sociable, so while improving strength, balance and stamina you can meet like-minded people.

Our Juniper Physiotherapists can advise and provide exercises to help you reduce any falls or near misses that you may have experienced.

Our Juniper Occupational Therapists can assess your home environment and recommend changes so that it optimised for you to carry on with your daily activities safely.

We can advise and assist with putting strategies in place to reduce any falls or near misses that you may have experienced.

We can help you choose the best seating option for your posture, comfort and body shape but also to optimise pressure care so you don’t develop pressure injuries.

Our Juniper Occupational Therapists can assist with home modifications to make access and moving around safer and easier, as well as recommend certain equipment to make your life easier and safer.

At Juniper, we always start our service with an assessment to determine what your needs and goals are. The assessment is made up of a conversation with you and a hands-on assessment. This helps us get to know you, your habits and how the issue at hand affects you. We would use that information to design a tailored program to your needs and to achieve the things you want to do. We may recommend that a therapy assistant complete the exercises with you instead of a physiotherapist if you can complete the exercises with minimal help as this would save you some funds to spend on other things that you may require.

Your Juniper Podiatrist will complete a general foot assessment for your initial appointment to determine what is required.

If you a diabetic, this will be a diabetic foot assessment and will include in-depth assessment, such as testing your sensation.

Your Juniper Podiatrist can advise and provide your regular nail care and general foot care, as well as recommend footwear for any issues you may have, such as swollen feet or needing more supportive shoes to reduce falls.

We can look after wounds on your feet at our Karrinyup or Bentley clinics.

We offer our physiotherapy services in many ways and places, such as in our clinics in Karrinyup and Bentley, group sessions in our therapy centres in Karrinyup, Dianella and Bentley, hydrotherapy in Wilson, and of course physiotherapy in the comfort of your own home. Where your sessions will take place will be discussed in collaboration between yourself and your Juniper physiotherapist following your initial assessment in your home.

At Juniper having our own Physiotherapists, Occupational Therapists and Podiatrists means we have great communication and collaboration, better efficiency as we can refer internally, and continuity of care. It is also cheaper for our customers to go in-house than source an external allied health service.

Our Juniper clinical team have regular meetings where we discuss different customers’ issues so that we can have the best unified approach to solving an issue. Because we have in-house allied health professionals and nurses, it means you don’t need to shop around if you need to be seen by another discipline as we can refer internally to make it a seamless process.