Feedback

Your feedback matters. It helps us improve our care and services every day.

We love hearing when things go well, and we’re here to work with you when they don’t. There are several ways you can share your feedback or make a complaint.

Speak to a Juniper contact

When should I do this?
We encourage you to speak with your Juniper contact first so we can understand your feedback and address any concerns, but we understand this may not suit every situation.

Contact Juniper

When should I do this?
If you’d prefer to speak with someone outside your area, or if your concern hasn’t been resolved.

 1300 313 000

Fill out the below form.

Independent Whistleblower Service

When should I do this?
If you have concerns about unsafe behaviour, misconduct, fraud, abuse, or anything that may put people at risk. This service is independent, and you can remain anonymous.

 whistleblowingservice.org/juniper

 1300 687 927

To make a report you’ll need:

Unique key: Juniper

Client Reference Number: Juniper2025

For information on the Aged Care Statement of Rights, click here.

For more information on feedback, click here.

To refer a complaint to an external agency:

Aged Care Quality and Safety Commission

Phone: 1800 951 822

Email: info@agedcarequality.gov.au

Make a complaint online

Health and Disability Services Complaints Office (Transitional Care customers only)

Phone: 1800 813 583

Email: mail@hadsco.wa.gov.au

Make a complaint online

NDIS Quality and Safeguards Commission (NDIS participants only)

Phone: 1800 035 544

Make a complaint online

Advocacy services

Older Persons Advocacy Network (OPAN)

Phone: 1800 700 600

Learn more online

Advocare

Phone: (08) 9479 7566

Email: rights@advocare.org.au

Resolving problems online

People with Disabilities Western Australia

Phone: (08) 6243 6948

Email: dutyadvocate@pwdwa.org

Advocacy support online

Juniper is committed to protecting and upholding the right to privacy of all customers, representatives, personnel, visitors and other individuals with whom it deals. To learn more about our privacy policy, click here.