Palliative and end-of-life care at Juniper

What it means for you and your family

At Juniper our approach to palliative and end-of-life care is compassionate, safe, and part of everyday life. We believe every person has the right to live life well, and by caring well, we can live well until the end.

When you or a loved one is living with a serious illness, the focus may need to move from cure to care. The aim of palliative and end-of-life care is to ensure you live with comfort, dignity and meaning.

This care is not just medical. It is deeply personal. It honours a person’s identity, values, and the relationships that have shaped their life.

Our approach is guided by the LIFE Model — Living well, by caring well, until the end. It’s our commitment to walking alongside you, noticing what you need, listening to your wishes, and ensuring you feel supported every day.

Palliative and end-of-life care is about: 

• Listening to what really matters to you
• Supporting family and loved ones
• Ensuring comfort, connection and dignity
• Caring well, to the very end

What is palliative care?

Palliative care supports people with a life‑limiting illness to live well. The aim is to ease symptoms, reduce distress and offer support to live meaningfully. It supports the whole person; physically, emotionally, culturally and spiritually and can begin early in an illness, not just near the end.

What is end‑of‑life care?

End‑of‑life care is delivered in the final stage of life. The focus is on comfort, connection, peace and ensuring a person’s wishes are respected.

Terminal care

Terminal care is provided in the final days or hours of life.  It involves being fully present, managing symptoms gently for the greatest comfort, creating a peaceful environment and making sure loved ones are also supported.

Caring every day

We aim to make care feel natural, respectful and human:

• We respond early when you’re uncomfortable.
• We adjust your care as your wishes evolve.
• We honour your values, culture, identity and beliefs.
• We welcome your family, friends and community.
• We stay close, not just in the final days, but all the way through.

Palliative and end‑of‑life care are not events. They are a way of being with you.

Honouring what matters most

Our guiding principle is simple:

“Tell us what matters to you, and we will shape your care around it.”

We want to know what is important to you so that we can do all we can to honour your wishes, whether it is a music genre, your special people, treasurer rituals or routines, preferred ways of being spoken to or touched or specific cultural, religious or spiritual practices.

Supporting families, friends and community

With your permission, we help support the people important to you with updates, what to expect, emotional support, time and space for rituals, farewells and reflection and guidance.

Support for families and loved ones

Griefline – National Grief Support Free, confidential support. You can call, request a call‑back, or access 24/7 online forums and resources.
Phone: 1300 845 745
Website: Griefline

Lifeline (24/7) If grief feels overwhelming or you need urgent emotional support, you can speak to someone anytime.
Phone: 13 11 14
Text: 0477 13 11 14
Website: Lifeline

Cancer Council WA Confidential information and emotional support for people with serious illness and their families impacted by cancer.
Phone: 13 11 20

Carer Gateway (for family and friends providing care) Free counselling, coaching, carer support groups and emergency respite.
Phone: 1800 422 737

What to Do When Someone Dies – Services Australia A simple, step‑by‑step guide for families after a death. It explains what to do first, how to register the death, organise a funeral, who needs to be notified, and where to get financial or emotional support.