Paediatrics to aged care: Meet Bec Connor

From aged care to paediatric intensive care and back again, former registered nurse Bec Connor has now found her true calling educating customers about Support at Home as a Juniper Customer Engagement Advisor.

“I see this role as educating customers about what options they have for aged care services,” Bec said.

“The conversations I have feel natural, and people should feel comfortable in their own home. It’s up to me to break the information down so people can understand their funding approvals.”

Bec has always had a soft spot for aged care. She began her working life as a Personal Care Assistant in residential aged care while studying for her nursing degree.

After graduating, she worked as a paediatric Registered Nurse in intensive care at Princess Margaret Hospital. Following the birth of her first child, Bec returned to residential aged care as a Registered Nurse, balancing her professional responsibilities with the demands of a young family.

Her journey then led her into Home Care with a franchise service provider, where she worked in clinical management, business development and later recruited Community Support Workers.

“I just love aged care. I enjoy advocating on behalf of customers and being that support for them,” she said.

“I also really enjoy spending time with older people. They come with so much life experience, and I love to learn from them. They’re at a stage in their life where they realise what’s important and by listening, you get a lot out of that.”

As a Customer Engagement Advisor, Bec visits people interested in Juniper Home Care, helping them better understand Support at Home, funding approvals, recommended services and their individual support plans.

“I’m happy to re-explain things and provide the right information. With curly questions, if I don’t know, I say that then go and find the answer and get back to people,” she said.

Her approach is grounded in honesty, clarity and compassion ensuring customers feel confident navigating what can often be a complex system.

Outside of work, Bec enjoys family life with her husband and three children along Perth’s coastline embracing the balance between a meaningful career and treasured time at home.