We’ve gathered together a list of Frequently Asked Questions to help you better understand Home Care and how it works. If you can’t find what you’re looking for, please call one of our friendly team members on 1300 313 000.

Home care

How do I apply for Home Care Support Services?

You can contact My Aged Care directly to start your application. Your application starts with your telephone conversation with My Aged Care who will refer your application onto an aged care assessor who will contact you and ask you a series of questions to help determine the best level of care or assistance for you.

You can contact My Aged Care on 1800 200 422 or Juniper on 1300 313 000 during office hours to discuss your needs.

What costs are involved with CHSP?

CHSP Services are subsidised by the Australian Government and providers may ask you to make a small contribution towards your services. We’re here to assist so please contact Juniper to confidentially discuss what fees are involved.

Am I eligible for the Commonwealth Home Support Program (CHSP)?

Basic eligibility for Australian Government-funded services requires that you are a person aged 65 or more years old, or 50 years or more for Aboriginal and Torres Strait Islander people, and you’re requiring assistance with daily living.

To receive care in the home you will need to apply to My Aged Care and then be assessed by a Regional Assessment Team who will determine your eligibility and advise the services you can access.



What does CHSP help at home include?

Depending on your requirements, your Juniper care advisor and care worker will work with you to manage your day-to-day with a focus on your independence and safety at home.

You may be recovering from an illness or an operation or simply need some assistance at home for a short or perhaps longer period of time. Juniper can help you achieve your goals in your own home with services such as:

  • Personal care like showering and getting dressed
  • Help at home including cleaning and housework
  • Social activities and transport

The program also has personalised health care services such as nursing, (south east metro), physiotherapy, occupational therapy and podiatry via one of Juniper’s two metropolitan Day Therapy Centres – or if eligible, in the comfort of your own home.

What do Low Care Services include?

Low Care Services (Level 1 and 2) are for people who want to enjoy the independence of living in their own home, whilst still choosing the support they need with everyday activities. We offer personalised services to meet your needs and all of our staff are fully trained with police clearances.

We can meet your Low Care needs and respond to what is important to you, plus our other Low Care Services can include:

  • Light Domestic Assistance for seniors
  • Personal Care
  • Social Support
  • Doctor’s Appointments and Medicine Prompts
  • Assistance with Meal Planning and Cooking

What do home care services include?

  • Light domestic assistance for seniors
  • Personal care
  • Social support
  • Doctor’s appointments and medicine prompts
  • Assistance with meal planning and cooking
  • Nursing care
  • Domestic assistance, including help around the home, cleaning, maintenance and gardening
  • Transport to appointments
  • Medical prompts
  • Assistance with oxygen and/or enteral feeding


What costs are involved with Home Care Packages?

Home Care Packages are government subsidised care packages. You may need to make a contribution, depending on your financial circumstances and the level of assistance you require.

Your home care Client Care Advisor can provide more information regarding fees and contributions.


What is a Home Care Package (HCP)?

Home Care Packages are designed for people over 65 who have had an ACAT Assessment. An ACAT Assessment is an individual assessment to determine the level of support and services each client may need to remain at home.

Home Care Packages are available in four levels and are designed to assist people with varying needs. This could be as simple as weekly shopping and cleaning services to more complex daily support such as personal care, nursing services and carer support to enable you or your loved one to remain at home.

Home Care Packages are assessed and assigned according to an individual’s identified needs, goals and preferences and because they are delivered under a Consumer Directed Care system, you are the one who chooses the Home Care provider that meet your individual needs.

Juniper can help you put together your Home Care Package from a wide range of home support services that have the flexibility to maintain your independence and well-being, as you continue to live your life.

What is the Commonwealth Home Support Program (CHSP)?

CHSP is an entry-level home care program for older people, including short-term or more regular help with tasks such as showering and getting dressed, cleaning and housework, support with social outings and transport.

The program also provides personalised health care services such as nursing (south-east metro) physiotherapy, occupational therapy and podiatry via one of Juniper’s two metropolitan Day Therapy Centres or if eligible, in the comfort of your own home.

The Commonwealth Home Support Program replaced HACC services, from 1 July 2018.

Am I eligible for government funded Home Care?

In order to be eligible for government funded home care assistance, you will be asked to meet with a specialist assessment team member who will work with you to determine your eligibility and how you are managing with your normal daily living activities. This assessment includes identifying what levels of support or care you need so you can maintain your independence at home.

There are two types of government funded home care:

  • Commonwealth Home Support Program (CHSP)
  • Home Care Package

What is Home Care?

If you want to enjoy your own home but need assistance with everyday living tasks and activities, Juniper’s home and community care services can support and assist.

We can assist with domestic tasks, social activities, personal care, nursing, transport and Allied Health Services such as physiotherapy, occupational therapy and podiatry. Juniper’s Home Care  services are tailored to suit your needs. It’s your choice – live life your way!

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