We’ve gathered together a list of Frequently Asked Questions to help you better understand Residential Aged Care. If you can’t find what you’re looking for, please contact one of our friendly team members on 1300 313 000.

Residential Aged Care

What constitutes eligibility for Residential Care?

Everyone has different care needs. To determine your eligibility for residential aged care in WA you must have a current assessment from a local Aged Care Assessment Team (ACAT) that confirms you are eligible to receive residential care.

This assessment generates an Aged Care Client Record and is often referred to as an ACCR. A copy of the ACCR and a medical certificate from your GP must be provided when you apply with Juniper.

We remind applicants to please include the required Statement of Assets form and/or Centrelink/Department of Veterans Affairs form with your application.

By providing this information about your personal circumstances and preferences, we are able to better understand and respond to your individual care needs.

How do I get on the waitlist if there are no vacancies at my preferred facility?

Contact us on 1300 313 000 or email access@juniper.org.au to request a Residential Care Application Package (which includes an application form and information about our services and locations).

Complete the application and return to Juniper by emailing access@juniper.org.au or with the reply-paid envelope provided.

Once your application has been received, you or your loved one is placed on the waitlist and you will receive written acknowledgement of this within 3 to 5 working days.

Our waitlist operates on priority basis, based on a person’s urgency of care needs and placement requirements.

What happens if I am offered a place with Juniper or another provider?

If you are offered a Juniper placement, we ask that the room offer is viewed within 24 hours, and admission occurs within 48-72 hours of the offer.

If you do decide to take up an offer from another provider after submitting an application with Juniper, we ask that you phone 1300 313 000 or email access@juniper.org.au to let us know. This will greatly assist us with priority management of our waitlist.

What costs are involved with Residential Care accommodation?

There are a range of options for paying for your residential care accommodation at Juniper.

Based on an Assets and Income Assessment, new residents may be eligible to have their accommodation costs met in full or part by the Government; or be required to pay the full accommodation price.

You can call member of our friendly Juniper Access team on 1300 313 000 or email access@juniper.org.au and confidentially discuss all options prior to admission.

What do I pay and what will the government cover?

Residential aged care facility costs and fees in Western Australia are assessed by Centrelink and comprise of a basic daily fee, room price and care costs, which are dependent on each person’s financial circumstances.

Why do I need to fill out the Centrelink form?

Completing the Centrelink Financial Assets and Income Assessment form will assist with determining what portion of costs and fees you might need to pay, and what the Government may contribute towards your care and accommodation.

If you choose not to complete the Assets Assessment Form, you will be responsible for all costs and fees for your care and accommodation.

Do you provide married couple accommodation?

We offer accommodation on a limited basis for married couples, but we encourage you to call us on (08) 6117 2825 to discuss your specific situation and needs.

How/when can I view the aged care facilities I am interested in?

We have a range of nursing homes and residential aged care facilities in a wide variety of locations across Perth and regional WA. Once you are on the waitlist, you can view the general areas only of the residential aged care facilities that interest you. For privacy reasons, we do not allow inspection of residents’ rooms.

If an offer of placement is made, then you are welcome and encouraged to view the room on offer, before making a decision.

Can I bring my own furniture/items with me?

You are welcome to bring some of your own personal items of furniture with you, where space allows and provided this is in line with Juniper health and safety requirements. This may include a comfy chair, TV stand and/or ornamental items.

What does Residential Aged Care include?

At Juniper you will receive 24-hour person-centred care, provided by fully trained, skilled and compassionate staff. Our many residential aged care services include:

  • Nursing care and complex health care
  • All hotel services, including meals, laundry and cleaning
  • Inclusive and personalised care planning
  • Personal care
  • Palliative care
  • Dementia-specific care
  • Spiritual and cultural wellbeing
  • Lifestyle and wellness programs
  • Therapy programs
  • Access to external services
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