Residential Aged Care Frequently Asked Questions

Everyone has different care needs. My Aged Care will determine your eligibility for residential aged care in WA. My Aged Care will organise an in-person assessment with one of their local Aged Care Assessment Team (ACAT) to confirm eligibility for residential care.

This assessment generates a Support Plan and a referral code for any services required.

You will also need to ensure you have completed your Income and Assets form with Centrelink/Department of Veterans Affairs to understand your financial responsibilities and include them with your application.

By providing this information about your personal circumstances and preferences, we are able to better understand and respond to your individual care needs.

Contact us on 1300 313 000 or email access@juniper.org.au to request a Residential Care Application Package (which includes an application form and information about our services and locations).

Complete the application and return to Juniper by emailing access@juniper.org.au or with the reply-paid envelope provided.

Once your application has been received, you or your loved one is placed on the waitlist and you will receive written acknowledgement of this within 3 to 5 working days.

Our waitlist operates on priority basis, based on a person’s urgency of care needs and placement requirements.

Once a suitable vacancy becomes available one of our Juniper Access team will contact you.

If you are offered a Juniper placement, we ask that the room offer is viewed within 24 hours, and admission occurs within 48-72 hours of the offer.

If you do decide to take up an offer from another provider after submitting an application with Juniper, we ask that you phone 1300 313 000 or email access@juniper.org.au to let us know. This will greatly assist us with priority management of our waitlist.

There are a range of options for paying for your residential care accommodation at Juniper.

Based on an Assets and Income Assessment, new residents may be eligible to have their accommodation costs met in full or part by the Government; or be required to pay the full accommodation price.

You can call member of our friendly Juniper Access team on 1300 313 000 or email access@juniper.org.au and confidentially discuss all options prior to admission.

Residential aged care facility costs and fees in Western Australia are assessed by Centrelink and comprise of a basic daily fee, room price and means-tested care fees, which are dependent on each person’s financial circumstances. Click here for more information.

Completing the Centrelink Financial Assets and Income Assessment form will assist with determining what portion of costs and fees you might need to pay, and what the Government may contribute towards your care and accommodation.

If you choose not to complete the Assets Assessment Form, you will be responsible for all costs and fees for your care and accommodation.

If you currently receive a means tested income support payment from Centrelink or DVA and you do not own your own home, you do not need to fill in a form.

We offer accommodation on a limited basis for married couples, but we encourage you to call us on (08) 6117 2825 to discuss your specific situation and needs.

We have a range of nursing homes and residential aged care facilities in a wide variety of locations across Perth and regional WA. Once you are on the waitlist, you can view the general areas only of the residential aged care facilities that interest you. For privacy reasons, we do not allow inspection of residents’ rooms.

If an offer of placement is made, then you are welcome and encouraged to view the room on offer, before making a decision.

You are welcome to bring some of your own personal items of furniture with you, where space allows and provided this is in line with Juniper health and safety requirements. This may include a comfy chair, TV stand and/or ornamental items.

At Juniper you will receive 24-hour person-centred care, provided by fully trained, skilled and compassionate staff. Our many residential aged care services include:

• Nursing care and complex health care
• All hotel services, including meals, laundry and cleaning
• Inclusive and personalised care planning
• Personal care
• Palliative care
• Dementia-specific care
• Spiritual and cultural wellbeing
• Lifestyle and wellness programs
• Therapy programs
• Access to external services