Welcome to Juniper, where getting started is easier

Thank you for considering Juniper for residential care for yourself or your loved one. 

We understand deciding on a new home is a big step. With over 70 years’ experience backed by strong values, you can feel confident Juniper will put your needs first.

Our friendly team can join you to discover and celebrate your unique story. Find out more about how to get started with Juniper residential aged care here.

Contact Juniper

Residential care can be complex and our friendly knowledgeable team is here to help you.

We take the time to explain the aged care process and a call to our Access team is all it takes. Contact us on 1300 313 000 or email access@juniper.org.au and we’ll help you get started.

Call My Age Care

The Australian Government’s My Aged Care service is the place to go to find out about your eligibility for aged care services. 

An initial call to My Aged Care on 1800 200 422 will help determine the right kinds of aged care services that meet your needs and preferences.

Eligibility is determined by an aged care assessment at your home, which can also be arranged with My Aged Care. Once completed, you will receive a letter from My Aged Care to advise:

  • The results of the assessment and your eligibility
  • The services you can receive and your referral code
  • Your support plan

Income and Assets

An important part of applying to aged care is your or your loved one’s personal and financial information. 

Knowing your health and personal situation helps Juniper find your new home and tailor the right kinds of services for you. 

Financial information enables the Australian Government, through Centrelink, to determine accommodation fees and any subsidies that can support you.

Application and waitlisting

One you have a referral number from My Aged Care and an assets and income assessment from Centrelink your application is even easier.

To help us progress your request as quickly as possible, please complete the application form in full and return it to Juniper. 

Once we have received your completed forms, we can confirm your place on Juniper’s wait-list and provide you with an initial accommodation quote for your consideration.

Contact our friendly application team Juniper Access on 1300 313 000 or email access@juniper.org.au for assistance.

Offer and acceptance

Our application and wait-listing service, Juniper Access, will call you regarding the offer of placement and we can help clarify any queries you have.

We can help you to arrange a viewing of the room and the home’s common areas. For privacy residents’ rooms that are occupied are not available for viewing.


Moving in

Moving home can be daunting and exciting. It’s good to know there are new faces and friendly people at Juniper who will help you move in and get to know you so you can be in control of your life with Juniper.

Share your stories and interests with us and your friends to discover new activities and keep up the pastimes you enjoy everyday, so you can do the things you love.

Bring the mementos and special things you love so your new home feels just right.

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