We’ve gathered a list of Frequently Asked Questions to help you better understand all things aged care. If you can’t find what you’re looking for here, please call us on 1300 313 000.

Retirement Living

What happens when I need residential aged care?

If a resident is independently assessed as needing alternative accommodation (due to ill health or for any other reason), Juniper will make reasonable efforts to assist the resident locate and apply for suitable accommodation of the resident within a village, residential care facility, hostel, nursing home, hospital or other appropriate accommodation. However, Juniper is under no obligation to provide such alternative accommodation.

Your entry to residential aged care facilities and your eligibility to receive aged care support services are subject to availability, and to your ability to meet the eligibility and assessment requirements administered by the Commonwealth and/or State Government.

The resident must pay all fees and charges applicable to the alternative accommodation.

What is the cost of joining a Juniper Retirement Living Community?

If you are willing and able to pay the standard charges for the unit offered to you, we do not require any information about your pension status, or other assets and income.

However, Juniper also strives to offer retirement living for our residents with limited means. So we provide some accommodation on a rental, or reduced fee basis for those meeting the criteria. Applicants must provide a Declaration of Income and Assets from Centrelink (contactable on 132 300) or DVA (contactable on 133 254).

If you have any questions, feel free to contact a Juniper Retirement Living Coordinator on site to discuss options and pricing.

What rebates can I receive from government departments?

Feel free to contact Centrelink on 132 300 to discuss this question.

Can I have friends stay over?

Of course! We understand that friends are a vital part of our residents’ life. However, there are a few rules to respect, in order to make sure everyone enjoys their stay whilst being safe. Residents are required to inform the manager of any short stay guests for fire and safety reasons. Prior approval must be obtained for longer stays (ie: more than 14 days in aggregate, for any 12 month period). Approval will not be unreasonably withheld, but may include conditions to preserve the amenity of other residents and an additional Service Fee to cover any increase in operating costs.

We’ve even gone the extra step to make your family and friends feel more welcome! Juniper Rowethorpe in Bentley has a one bedroom, self-contained Holiday Apartment available to visiting friends and family. Accommodating up to two persons, the apartment comes fully furnished with all kitchen equipment and linen at a very reasonable cost. Our Juniper Rowethorpe administration staff can provide more information about this Holiday Apartment option.

Can I get meals (if I am located next to a nursing home)?

Some Juniper retirement villages, which are co-located with Residential Aged Care Facilities, may offer optional services such as meals, cleaning and personal laundry on a fee-for-service basis.

From time to time, other service providers may be given access to the Juniper Village and residents may elect to use, or not use, their services.

Are there activities?

Living at Juniper enables you to be involved in as many communal and social activities as you wish. The majority of organised activities are arranged by the residents themselves and many sites have social committees welcoming new members at any time and providing social support for everyone. From special interest groups and coffee clubs to dinner dances and movie nights – there is something for everyone!

Is there a Doctor/Podiatrist close by?

Many Juniper communities are conveniently located close to local shopping centres and medical practices can be a short drive away.

We have the Juniper Medical Centre at the Juniper Rowethorpe campus in Bentley. The Centre is open for patient consultations five days a week and is staffed by a part-time Practice Nurse and three attending GPs, who also make home visits to our onsite residential aged care facilities.

Juniper Day Therapy services are available from two metropolitan locations and include services such as Community Nursing, Podiatry, Physiotherapy, and Occupational Therapy.

Can I access transport?

Many Juniper retirement communities are located close to public transport routes for your your convenience so you can continue to enjoy getting out and about! Certain Juniper communities, like Juniper Rowethorpe in Bentley have dedicated Taxi pick up and drop off points within the village.

Can I bring pets?

We understand that your pet is an important part of your life. You will need to discuss your requirements with us before an agreement can be reached. Any such agreement will specify conditions with respect to cleanliness and hygiene, and will require that there is no interference with the rights and privacy of other residents.

How long can I stay in a Juniper retirement community?

Under Juniper’s lease for life arrangements there are no practical impediments to staying in independent living communities with us for as long as you like.

We recommend all residents read their Agreement and Disclosure Documents and seek legal and financial advice before making any commitments.

Residential Aged Care

What constitutes eligibility for Residential Care?

Everyone has different care needs. To determine your eligibility for residential aged care in WA you must have a current assessment from a local Aged Care Assessment Team (ACAT) that confirms you are eligible to receive residential care.

This assessment generates an Aged Care Client Record and is often referred to as an ACCR. A copy of the ACCR and a medical certificate from your GP must be provided when you apply with Juniper.

We remind applicants to please include the required Statement of Assets form and/or Centrelink/Department of Veterans Affairs form with your application.

By providing this information about your personal circumstances and preferences, we are able to better understand and respond to your individual care needs.

How do I get on the waitlist if there are no vacancies at my preferred facility?

Contact us on 1300 313 000 or email access@juniper.org.au to request a Residential Care Application Package (which includes an application form and information about our services and locations).

Complete the application and return to Juniper by emailing access@juniper.org.au or with the reply-paid envelope provided.

Once your application has been received, you or your loved one is placed on the waitlist and you will receive written acknowledgement of this within 3 to 5 working days.

Our waitlist operates on priority basis, based on a person’s urgency of care needs and placement requirements.

Once a suitable vacancy becomes available one of our Juniper Access team will contact you.

What happens if I am offered a place with Juniper or another provider?

If you are offered a Juniper placement, we ask that the room offer is viewed within 24 hours, and admission occurs within 48-72 hours of the offer.

If you do decide to take up an offer from another provider after submitting an application with Juniper, we ask that you phone 1300 313 000 or email access@juniper.org.au to let us know. This will greatly assist us with priority management of our waitlist.

How can I pay for my Residential Aged Care accommodation?

There are a range of options for paying for your residential care accommodation at Juniper.

Based on an Assets and Income Assessment, new residents may be eligible to have their accommodation costs met in full or part by the Government; or be required to pay the full accommodation price.

You can call member of our friendly Juniper Access team on 1300 313 000 or email access@juniper.org.au and confidentially discuss all options prior to admission.

What do I pay and what will the government cover?

Residential aged care facility costs and fees in Western Australia are assessed by Centrelink and comprise of a basic daily fee, room price and means tested care fees, which are dependent on each person’s financial circumstances.

Why do I need to fill out the Centrelink form?

Completing the Centrelink Financial Assets and Income Assessment form will assist with determining what portion of costs and fees you might need to pay, and what the Government may contribute towards your care and accommodation.

If you choose not to complete the Assets Assessment Form, you will be responsible for all costs and fees for your care and accommodation.

If you currently receive a means tested income support payment from Centrelink or DVA and you do not own your own home, you do not need to fill in a form.

Do you provide married couple accommodation?

We offer accommodation on a limited basis for married couples, but we encourage you to call us on (08) 6117 2825 to discuss your specific situation and needs.

How/when can I view the aged care facilities I am interested in?

We have a range of nursing homes and residential aged care facilities in a wide variety of locations across Perth and regional WA. Once you are on the waitlist, you can view the general areas only of the residential aged care facilities that interest you. For privacy reasons, we do not allow inspection of residents’ rooms.

If an offer of placement is made, then you are welcome and encouraged to view the room on offer, before making a decision.

Can I bring my own furniture/items with me?

You are welcome to bring some of your own personal items of furniture with you, where space allows and provided this is in line with Juniper health and safety requirements. This may include a comfy chair, TV stand and/or ornamental items.

What does Residential Aged Care include?

At Juniper you will receive 24-hour person-centred care, provided by fully trained, skilled and compassionate staff. Our many residential aged care services include:

  • Nursing care and complex health care
  • All hotel services, including meals, laundry and cleaning
  • Inclusive and personalised care planning
  • Personal care
  • Palliative care
  • Dementia-specific care
  • Spiritual and cultural wellbeing
  • Lifestyle and wellness programs
  • Therapy programs
  • Access to external services

Palliative Care

What’s Palliative Care?

If you are offered a Juniper placement, we ask that the room offer is viewed within 24 hours, and admission occurs within 48-72 hours of the offer.

If you do decide to take up an offer from another provider, we ask that you phone 1300 313 000 or email to let us know. This will greatly assist us with priority management of our waitlist.

Our Person-Centred approach

Our high standard of nursing and care promotes quality of life while respecting and supporting individual choices. We talk with families to tailor our palliative care responses.

We regard end of life as a profound natural event, so we seek to positively respond by working together to:

  • Affirm life and dying as a normal process
  • Provide relief from pain and other distressing symptoms
  • Neither to hasten or postpone death
  • Combine psychological and spiritual responses to care
  • Support people to live as actively as possible until death
  • Help family members and friends cope during their loved one’s illness and in their own bereavement.

If you need someone to talk to, please contact our Pastoral and Spiritual Care Services, click here.

What constitutes eligibility for Palliative Care?

Each resident will receive palliative care and end of life (terminal) care. This is based on a sensitive and caring professional assessment. As well as implementation and evaluation of their individual care needs, wishes and requirements.

What does Palliative Care involve?

We aim to improve the quality of life for people with life-limiting illness by reducing their suffering.

Our skilled and caring staff work to identify, assess and treat pain and other problems. This is to maximise function, improve comfort and meet social, psychological and spiritual needs.

Our inclusive, personalised approach to end of life palliative care involves family members and loved ones. We do so for people to feel secure and have access to the information and support they need.

What are the costs involved with Palliative Care?

Palliative Care is part of the care residents receive in our facilities. There are no additional costs required to receive Palliative Care within a Juniper residential care home.

In-Home care

How do I apply for in-Home Care?

You can contact My Aged Care directly to start your application. Your application starts with your telephone conversation with My Aged Care who will refer your application onto an aged care assessor who will contact you and ask you a series of questions to help determine the best level of care or assistance for you.

You can contact My Aged Care on 1800 200 422 or Juniper on 1300 313 000 during office hours to discuss your needs.

What costs are involved with CHSP?

CHSP Services are subsidised by the Australian Government and providers may ask you to make a small contribution towards your services. We’re here to assist so please contact Juniper to confidentially discuss what fees are involved.

Am I eligible for the Commonwealth Home Support Program (CHSP)?

Basic eligibility for Australian Government-funded services requires that you are a person aged 65 or more years old, or 50 years or more for Aboriginal and Torres Strait Islander people, and you’re requiring assistance with daily living.

To receive care in the home you will need to apply to My Aged Care and then be assessed by a Regional Assessment Team who will determine your eligibility and advise the services you can access.

 

 

What does CHSP help at home include?

Depending on your requirements, your Juniper care advisor and care worker will work with you to manage your day-to-day with a focus on your independence and safety at home.

You may be recovering from an illness or an operation or simply need some assistance at home for a short or perhaps longer period of time. Juniper can help you achieve your goals in your own home with services such as:

  • Personal care like showering and getting dressed
  • Help at home including cleaning and housework
  • Social activities and transport

The program also has personalised health care services such as nursing, (south east metro), physiotherapy, occupational therapy and podiatry via one of Juniper’s two metropolitan Day Therapy Centres – or if eligible, in the comfort of your own home.

What do Low Care Services include?

Low Care Services (Level 1 and 2) are for people who want to enjoy the independence of living in their own home, whilst still choosing the support they need with everyday activities. We offer personalised services to meet your needs and all of our staff are fully trained with police clearances.

We can meet your Low Care needs and respond to what is important to you, plus our other Low Care Services can include:

  • Light Domestic Assistance for seniors
  • Personal Care
  • Social Support
  • Doctor’s Appointments and Medicine Prompts
  • Assistance with Meal Planning and Cooking

What do home care services include?

  • Light domestic assistance for seniors
  • Personal care
  • Social support
  • Doctor’s appointments and medicine prompts
  • Assistance with meal planning and cooking
  • Nursing care
  • Domestic assistance, including help around the home, cleaning, maintenance and gardening
  • Transport to appointments
  • Medical prompts
  • Assistance with oxygen and/or enteral feeding

 

What costs are involved with Home Care Packages?

Home Care Packages are government subsidised care packages. You may need to make a contribution, depending on your financial circumstances and the level of assistance you require.

Your home care Client Care Advisor can provide more information regarding fees and contributions.

 

What is a Home Care Package (HCP)?

Home Care Packages are designed for people over 65 who have had an ACAT Assessment. An ACAT Assessment is an individual assessment to determine the level of support and services each client may need to remain at home.

Home Care Packages are available in four levels and are designed to assist people with varying needs. This could be as simple as weekly shopping and cleaning services to more complex daily support such as personal care, nursing services and carer support to enable you or your loved one to remain at home.

Home Care Packages are assessed and assigned according to an individual’s identified needs, goals and preferences and because they are delivered under a Consumer Directed Care system, you are the one who chooses the Home Care provider that meet your individual needs.

Juniper can help you put together your Home Care Package from a wide range of home support services that have the flexibility to maintain your independence and well-being, as you continue to live your life.

What is the Commonwealth Home Support Program (CHSP)?

CHSP is an entry-level home care program for older people, including short-term or more regular help with tasks such as showering and getting dressed, cleaning and housework, support with social outings and transport.

The program also provides personalised health care services such as nursing (south-east metro) physiotherapy, occupational therapy and podiatry via one of Juniper’s two metropolitan Day Therapy Centres or if eligible, in the comfort of your own home.

The Commonwealth Home Support Program replaced HACC services, from 1 July 2018.

Am I eligible for government funded Home Care?

In order to be eligible for government funded home care assistance, you will be asked to meet with a specialist assessment team member who will work with you to determine your eligibility and how you are managing with your normal daily living activities. This assessment includes identifying what levels of support or care you need so you can maintain your independence at home.

There are two types of government funded home care:

  • Commonwealth Home Support Program (CHSP)
  • Home Care Package

Entry level home care

How do I apply for in-Home Care?

You can contact My Aged Care directly to start your application. Your application starts with your telephone conversation with My Aged Care who will refer your application onto an aged care assessor who will contact you and ask you a series of questions to help determine the best level of care or assistance for you.

You can contact My Aged Care on 1800 200 422 or Juniper on 1300 313 000 during office hours to discuss your needs.

What costs are involved with CHSP?

CHSP Services are subsidised by the Australian Government and providers may ask you to make a small contribution towards your services. We’re here to assist so please contact Juniper to confidentially discuss what fees are involved.

Am I eligible for the Commonwealth Home Support Program (CHSP)?

Basic eligibility for Australian Government-funded services requires that you are a person aged 65 or more years old, or 50 years or more for Aboriginal and Torres Strait Islander people, and you’re requiring assistance with daily living.

To receive care in the home you will need to apply to My Aged Care and then be assessed by a Regional Assessment Team who will determine your eligibility and advise the services you can access.

 

 

What does CHSP help at home include?

Depending on your requirements, your Juniper care advisor and care worker will work with you to manage your day-to-day with a focus on your independence and safety at home.

You may be recovering from an illness or an operation or simply need some assistance at home for a short or perhaps longer period of time. Juniper can help you achieve your goals in your own home with services such as:

  • Personal care like showering and getting dressed
  • Help at home including cleaning and housework
  • Social activities and transport

The program also has personalised health care services such as nursing, (south east metro), physiotherapy, occupational therapy and podiatry via one of Juniper’s two metropolitan Day Therapy Centres – or if eligible, in the comfort of your own home.

What is the Commonwealth Home Support Program (CHSP)?

CHSP is an entry-level home care program for older people, including short-term or more regular help with tasks such as showering and getting dressed, cleaning and housework, support with social outings and transport.

The program also provides personalised health care services such as nursing (south-east metro) physiotherapy, occupational therapy and podiatry via one of Juniper’s two metropolitan Day Therapy Centres or if eligible, in the comfort of your own home.

The Commonwealth Home Support Program replaced HACC services, from 1 July 2018.

Packaged care

What do Low Care Services include?

Low Care Services (Level 1 and 2) are for people who want to enjoy the independence of living in their own home, whilst still choosing the support they need with everyday activities. We offer personalised services to meet your needs and all of our staff are fully trained with police clearances.

We can meet your Low Care needs and respond to what is important to you, plus our other Low Care Services can include:

  • Light Domestic Assistance for seniors
  • Personal Care
  • Social Support
  • Doctor’s Appointments and Medicine Prompts
  • Assistance with Meal Planning and Cooking

What do home care services include?

  • Light domestic assistance for seniors
  • Personal care
  • Social support
  • Doctor’s appointments and medicine prompts
  • Assistance with meal planning and cooking
  • Nursing care
  • Domestic assistance, including help around the home, cleaning, maintenance and gardening
  • Transport to appointments
  • Medical prompts
  • Assistance with oxygen and/or enteral feeding

 

What costs are involved with Home Care Packages?

Home Care Packages are government subsidised care packages. You may need to make a contribution, depending on your financial circumstances and the level of assistance you require.

Your home care Client Care Advisor can provide more information regarding fees and contributions.

 

What is a Home Care Package (HCP)?

Home Care Packages are designed for people over 65 who have had an ACAT Assessment. An ACAT Assessment is an individual assessment to determine the level of support and services each client may need to remain at home.

Home Care Packages are available in four levels and are designed to assist people with varying needs. This could be as simple as weekly shopping and cleaning services to more complex daily support such as personal care, nursing services and carer support to enable you or your loved one to remain at home.

Home Care Packages are assessed and assigned according to an individual’s identified needs, goals and preferences and because they are delivered under a Consumer Directed Care system, you are the one who chooses the Home Care provider that meet your individual needs.

Juniper can help you put together your Home Care Package from a wide range of home support services that have the flexibility to maintain your independence and well-being, as you continue to live your life.

Contact Us