Residential Care

You'll find a caring and compassionate feeling at all our locations.

Juniper's trained, dedicated and friendly staff deliver the highest level of care and support so you are able to enjoy your own space, communal gardens and recreation rooms. Our residents love to take part in many activities that enrich their daily lives while receiving the support they need.

Location Finder

First Steps

The application form has three sections covering personal, financial and care information.

It is important all sections are completed to enable waitlisting and an offer of placement that will reflect your care and accommodation requirements.

Your representative, family member or friend may complete the form for you if you wish. Once complete, please send the form back to us at Juniper Access PO Box 810 Balcatta WA 6914 or email access@juniper.org.au

Assistance information

Contact our friendly team during office hours.

Contact us Or Call Us On 1300096613

Frequently Asked Questions

Preparing for residential care can be difficult so our team is here to help. Here's some answers to common questions you may have:

To find out more on residential aged care and how Juniper can help, call our friendly team and we will personally go through the process with you.

This is an assessment carried out by an Aged Care Assessment Team (ACAT) to determine your eligibility for entry into a residential aged care facility home. To find out more, or to book an assessment, phone the ACAT Centre in Western Australia on 1300 785 415.

Juniper offers a dementia-specific respite service at Juniper Hakea in Bentley. Contact Juniper Hakea on +61 8 6363 6376, or email hakea@juniper.org.au for more information and availability.

Juniper does not offer general respite at our metropolitan aged care homes. General respite is offered at our regional and remote locations. Find a location using our Service Finder page.

Residential aged care facility costs and fees are assessed by Centrelink and comprise of a basic daily fee, room price and care costs, which are dependent on each person’s financial circumstances.

To seek help with your situation, please contact our friendly Juniper team on 1300096613, or email access@juniper.org.au.

Completing the Centrelink Financial Assets and Income Assessment form will assist with determining what portion of costs and fees you might need to pay, and what the Government may contribute towards your care and accommodation.

If you choose not to complete the Assets Assessment Form, you will be responsible for all costs and fees for your care and accommodation.

Contact us on 1300096613 or email access@juniper.org.au to request a Residential Care Application Package (which includes an application form and information about our services and locations).

Complete the application and return to Juniper by email access@juniper.org.au or with the reply paid envelope provided.

Once your application has been received, your loved one is placed on the waitlist for which you will receive written acknowledgement within 3 to 5 working days.

Our waitlist operates on priority basis, based on a person’s urgency of care needs, and placement requirements.

Once you are on the waitlist, you are able to view the general areas only of the residential aged care facilities that interest you. For privacy we do not allow inspection of residents’ rooms.

If an offer of placement is made, then you are encouraged to view the room on offer, before making a decision.

If you are offered a Juniper placement, we ask that the room offer is viewed within 24 hours, and admission occurs within 48-72 hours of the offer.

If you do decide to take up an offer from another provider, we ask that you phone 1300096613 or email to let us know. This will greatly assist us with priority management of our waitlist.

We offer accommodation on a limited basis for married couples, but we encourage you to call us on 1300096613 to discuss your specific situation and needs.

Call us on 1300096613 and we will assist you with this process.

Completing our application form

Section 1: Personal Information

Your personal information including current location and spouse/partner or nominated representative is required to enable:

  • Speedy placement on the waitlist
  • Prioritisation for placement e.g. if in Transitional Care or Hospital 
  • Ease of contact when a vacancy occurs

Section 2: Financial Information

Your financial information including pension details, Medicare, property, assets and income is required to enable assessment of your specific financial status to assist us with:

  • Fulfillment of financial legal obligations under the Aged Care Act 1997
  • Estimating costs you may be liable for 
  • Estimating costs/subsidies the Government may pay on your behalf

Section 3: Care Information

Providing us with your care and health information will help us meet your specific care and accommodation needs and will assist us to:

  • Ensure you have completed an ACAT Assessment and have been given your Aged Care Client Record which includes your Support Plan.
  • Offer you a placement when a vacancy occurs that meets your individual care and accommodation requirements

Assistance information

Contact our friendly team during office hours.

Contact Us Or Call Us On 1300096613