Visiting a loved one
Keeping our loved ones safe
At Juniper, the health, safety, and well-being of our community is our highest priority. We have implemented precautionary measures to minimise the risk of any of our residents potentially being exposed to COVID-19.
Juniper visiting guidelines are as follows:
- Temperature checks are no longer required upon entry
- Evidence of a negative RAT test is to be provided upon the day of entry
- Visitors are required to wear masks upon entry with exemptions at lower-risk settings
- Visitors who are close contacts must not visit
- Visitors are encouraged to stay up to date with COVID-19 and Influenza vaccinations
To assist with the management of our screening processes we ask that visitors pre-plan their visit and make a booking through our Juniper Visit booking system. By booking your visit, you can help us reduce the possibility of community transmission and ensure our staff can screen you into the home in a timely manner.
To book your visit via Juniper Visit, simply select a date and time that you’d like to arrive at a site. Bookings will allow a member of the Juniper team to be prepared to screen you into the home at the chosen time.
What do I need to do before visiting?
All visitors must provide evidence of a negative RAT test on the day of their visit. It is recommended that visitors complete the RAT test prior to their arrival. Please follow the instructions included with your test and that it is conducted accurately. If any of the people visiting test positive, please ensure that the entire group does not attend the home.
How do I make a booking?
Each Juniper home has its own booking page. Please click on the name of the home where your loved one is being cared for. This will take you to the booking page. Simply select a suitable date and time for yourself, and then complete the questions to make a booking. You will receive an email confirming your booking.
Why aren’t all the homes listed?
Juniper Visit is currently being rolled out and is not available at all homes, although loved ones can still make visitor bookings over the phone.
How do I change or cancel my booking?
You can easily adjust or cancel your booking from the confirmation email you receive. Just click the Reschedule button in the confirmation email and follow the prompts.