As the status of COVID-19 continues to rapidly evolve, Juniper is working hard to protect the health and wellbeing of our residents, clients, staff and volunteers as our highest priority. Currently no Juniper staff or resident has tested positive for COVID-19.

Latest Updates

16 November 2020
In response to the Western Australian Government’s COVID-19 coronavirus: Controlled interstate border announcement, the latest CEO Update provided information about interstate visitors to Juniper residential care facilities.  All interstate visitors to Juniper RCFs who have arrived in WA in the previous 14 days are required to wear a mask whilst onsite, with further conditions for visitors from New South Wales, Victoria and South Australia.  Read more

22 October 2020
In his latest update to residents of Residential Care Facilities and their family members, Juniper Chief Executive Officer, Chris Hall provided information on what to expect in the event of COVID-19 community transmission in Western Australia or a confirmed case at one of Juniper’s Residential Care Facilities. Read more.

25 August 2020
In his latest update to residents of Residential Care Facilities and their family members, Juniper Chief Executive Officer, Chris Hall detailed the work Juniper is undertaking to ensure preparedness, should community transmission of COVID-19 occur in WA. In addition to creating and testing localised outbreak management plans, increasing staff training and securing PPE supplies, Juniper is working with government and other aged care providers to formulate a WA COVID-19 Residential Aged Care Facility Outbreak Plan, ensuring a cooperative response to effectively respond to, and limit the spread of COVID-19. Read more.


Residential Aged Care

The health, safety and wellbeing of staff, residents, clients and volunteers is our highest priority. We will continue to closely monitor the spread and impact of COVID-19 in the community and keep you informed.

We greatly appreciate everyone’s understanding, patience and support during these exceptional times. If you have any questions or concerns, please speak with your Residential Manager, Clinical Nurse Manager or Care Coordinator.

Keeping You Safe & Connected – Restricted Visiting Arrangements

While WA has sustained low numbers of COVID-19 cases, we are acutely aware of the second wave of community spread taking place in other areas of our country and the world. Therefore, Juniper remains vigilant and cautious in our ongoing response to this global pandemic.

The recent changes to visitor restrictions to aged care facilities, as outlined in the WA Government’s Visitors to Residential Aged Care Facilities Directions No 4 (18 September 2020), Public Health Act 2016 mean that Juniper is still obligated to ensure any visitor to our residential aged care facilities:

  • Has not returned from overseas in the last 14 days
  • Has not been informed that they are a “close contact” in the last 14 days
  • Does not have symptoms associated with COVID-19 such as fever of 37.5 or above, recent history of fever, symptoms of acute respiratory infection (i.e. shortness of breath, cough or sore throat), loss of smell or loss of taste
  • All visitors are required to complete a health and travel declaration and sign in and out when visiting a facility
  • All visitors must show evidence of a current influenza vaccination or valid medical exemption
  • All visitors must have their temperature tested, and test below 37.5 degrees to enter
  • All visits must be pre-booked with the facility and visits must occur during the designated visiting hours
  • Residents may have more than one visit per day of no more than two visitors at any one time
  • Visit length is for a maximum of two hours except for the resident’s spouse, close relative or social support
  • Visits must take place in the resident’s room, outdoors or other area as designated by the Manager – no visits are to take place in facility common areas
  • All visitors will need to wash their hands or use alcohol hand sanitizer before entering and on leaving the premises
  • Physical distancing of 1.5 metres is to be maintained at all times where practicable

For more information on Juniper’s visiting arrangements, please do not hesitate to contact the Residential Manager, Clinical Nurse Manager or Care Coordinator at your site.

Home Care

The health and safety of our clients, your family, carers and our staff members are our first priority. We are closely monitoring the COVID-19 situation and are taking action to ensure our clients are able to access the care, services and advice they need.

Supporting Your Wellbeing

To ensure your wellbeing and to prevent the spread of COVID-19, all Juniper Home and Care staff are adhering to the following Processes and Procedures:

  • Calling each client before visits to check they are well and haven’t travelled by asking 3 key questions:
  1. Are you feeling unwell with any symptoms associated with COVID-19, including cough, fever, runny nose, sore throat, vomiting or diarrhoea?
  2. Have you, or someone you have been in contact with, travelled from overseas or interstate in the last 14 days?
  3. Have you been in close contact with anyone who is suspected or confirmed to have COVID-19 in the last 14 days?
  • Increased Hand Hygiene – following the ‘5 moment rule’: Before entering home, Before contact, Before procedures/activity, After procedures/activity and up on leaving the home
  • Maintaining cough and sneeze etiquette (into inner elbow)
  • Reducing unnecessary contact
  • Adopting precautions such as using a face mask and goggles to protect from cross infection if and when required (suspected symptoms)
  • Escalating any concerns to leaders if and when required; and
  • Juniper is also working closely with our suppliers and stores to limit any potential disruption to product availability

We are also directing any team members who may be displaying cold or flu like symptoms to refrain from coming to work and isolate at home until their symptoms are fully resolved.

If you are feeling unwell, we ask that you please reconsider your services and phone us to discuss options so that together we can keep everyone of our clients and staff safe and well.

Retirement Villages

A big thanks to our retirement village communities who continue to respond well to the COVID-19 situation. We remind everyone to maintain good practices, maintain physical distancing, hand hygiene and cough etiquette to help prevent the spread of infection.

More information

Australian Department of Health
Western Australian Department of Health
The World Health Organisation

24-hour Coronavirus Health Information Line 1800 020 080
Australian Government Department of Health website:
Health Direct helpline 1800 300 243
Public Health Information Line on 1800 004 599

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