As the status of COVID-19 continues to rapidly evolve, Juniper is working hard to protect the health and wellbeing of our residents, clients, staff and volunteers as our highest priority. Currently no Juniper staff or resident has tested positive for COVID-19.

Residential Aged Care

The health, safety and wellbeing of staff, residents, clients and volunteers is our highest priority. We will continue to closely monitor the spread and impact of COVID-19 in the community and keep you informed.

We greatly appreciate everyone’s understanding, patience and support during these exceptional times. If you have any questions or concerns, please speak with your Residential Manager, Clinical Nurse Manager or Care Coordinator.

Keeping You Safe & Connected – Restricted Visiting Arrangements

While WA has sustained low numbers of COVID-19 cases, we are acutely aware of the second wave of community spread taking place in other areas of our country and the world. Therefore, Juniper remains vigilant and cautious in our ongoing response to this global pandemic.

The recent changes to visitor restrictions to aged care facilities, as outlined in the WA Government’s Visitors to Residential Aged Care Facilities Directions No 3 (8 July 2020), Public Health Act 2016 mean that Juniper is still obligated to ensure any visitor to our residential aged care facilities:

  • Has not returned from overseas in the last 14 days
  • Has not been informed that they are a “close contact” in the last 14 days
  • Does not have symptoms associated with COVID-19
  • Does not have a temperature of 37.5 degrees or above
  • Does not have symptoms of acute respiratory infection

However, the WA Directions now allow for some easing of restrictions in terms of lengths of visits, numbers of visitors and the inclusion of children.

Juniper’s screening processes and logging of visits to our residential care facilities will continue and the requirement for all visitors to have an up-to-date flu vaccination is still in place and also applies to children above 6 months of age. All visits must still be booked in advance through the facility.

While on-site visits are preferred at this time, visits outside the facility will be assessed on a case by case basis to ensure we are not placing anyone at risk, particularly while the possibility of community transmission remains.

In relation to visits during resident meal times and access to communal areas, please continue to adhere to physical distancing requirements as well as hand and cough hygiene etiquette at all times.

We encourage all residents, families and representatives to discuss their needs with the Residential Manager so arrangements can be made on a case by case basis within the current visiting requirements.

For more information on Juniper’s visiting arrangements, please do not hesitate to contact the Residential Manager, Clinical Nurse Manager or Care Coordinator at your site.

Home Care

The health and safety of our clients, your family, carers and our staff members are our first priority. We are closely monitoring the COVID-19 situation and are taking action to ensure our clients are able to access the care, services and advice they need.

Supporting Your Wellbeing

To ensure your wellbeing and to prevent the spread of COVID-19, all Juniper Home and Care staff are adhering to the following Processes and Procedures:

  • Calling each client before visits to check they are well and haven’t travelled by asking 3 key questions:
  1. Are you feeling unwell with any symptoms associated with COVID-19, including cough, fever, runny nose, sore throat, vomiting or diarrhoea?
  2. Have you, or someone you have been in contact with, travelled from overseas or interstate in the last 14 days
  3. Have you been in close contact with anyone who is suspected or confirmed to have COVID-19 in the last 14 days?
  • Increased Hand Hygiene – following the ‘5 moment rule’: Before entering home, Before contact, Before procedures/activity, After procedures/activity and up on leaving the home;
  • Maintaining cough and sneeze etiquette (into inner elbow);
  • Reducing unnecessary contact;
  • Adopting precautions such as using a face mask and goggles to protect from cross infection if and when required (suspected symptoms);
  • Escalating any concerns to leaders if and when required; and,
  • Juniper is also working closely with our suppliers and stores to limit any potential disruption to product availability.

We are also directing any team members who may be displaying cold or flu like symptoms to refrain from coming to work and isolate at home until their symptoms are fully resolved.

If you are feeling unwell, we ask that you please reconsider your services and phone us to discuss options so that together we can keep everyone of our clients and staff safe and well.

Retirement Villages

A big thanks to our retirement village communities who continue to respond well to the COVID-19 situation. We remind everyone to maintain good practices, maintain physical distancing, hand hygiene and cough etiquette to help prevent the spread of infection.

More information

Australian Department of Health
Western Australian Department of Health
The World Health Organisation

24-hour Coronavirus Health Information Line 1800 020 080
Australian Government Department of Health website:
Health Direct helpline 1800 300 243
Public Health Information Line on 1800 004 599

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